Serialization is Not Enabled in Public Sector (SBL-SVC-52713)
(Doc ID 1459864.1)
Last updated on JULY 21, 2020
Applies to:Siebel CRM - Version 8.2.1 SIA and later
Information in this document applies to any platform.
Siebel Serialization is not working.
The issue can be reproduced at will with the following steps:
- Go to Administration - Case > Serialization Rules.
- Define desired Serialization Rules.
- Go to Cases > Case List.
- Drill down on a specific Case to create (or recreate) the defined Serial Number.
- Press the Regenerate All button.
The following error is displayed:
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