Serialization is Not Enabled in Public Sector (SBL-SVC-52713)

(Doc ID 1459864.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 8.2.1 SIA[22220] and later
Information in this document applies to any platform.

Symptoms

Siebel Serialization is not working.


STEPS

The issue can be reproduced at will with the following steps:

  1. Go to Administration - Case > Serialization Rules.
  2. Define desired Serialization Rules.
  3. Go to Cases > Case List.
  4. Drill down on a specific Case to create (or recreate) the defined Serial Number.
  5. Press the Regenerate All button.

The following error is displayed:

Changes

 

Cause

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