No User Key Can Be Used For The Integration Component Instance 'Service Request'

(Doc ID 1462216.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.
REVIEWED FOR CURRENCY ON 28-JUN-2016
REVIEWED FOR CURRENCY ON 29-Nov-2017

Symptoms

Environment:
Siebel version:- 8.1.1.5 SIA [21229]
Platform:- Linux/Windows


Error:
When executing a WF, it was found that the EAI Siebel Adpater step "Upsert" is failing with the below error:
---------------------------------------------------------------------------------------------------------------------
Error invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'Upsert'.(SBL-BPR-00162)--IDS_ERR_EAI_SA_NO_USERKEY
No user key can be used for the Integration Component instance 'Service Request'.(SBL-EAI-04397)

Cause

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