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No User Key Can Be Used For The Integration Component Instance 'Service Request' (Doc ID 1462216.1)

Last updated on FEBRUARY 14, 2022

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.


When executing a WF, it was found that the EAI Siebel Adpater step "Upsert" is failing with the below error:
Error invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'Upsert'.(SBL-BPR-00162)--IDS_ERR_EAI_SA_NO_USERKEY
No user key can be used for the Integration Component instance 'Service Request'.(SBL-EAI-04397)


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