Siebel Server Services Do Not Start After Siebel Strong Encryption Pack Installation

(Doc ID 1465175.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel CRM - Version 8.1.1.3 SIA[21219] and later
Information in this document applies to any platform.
*** Checked for Relavancy 18-NOV-2013 ***

Symptoms

In Siebel 8.1, customer installed the Siebel Strong Encryption Pack (SSEP) but then had an issue where the Siebel Server was not able to start up. When checking the Name Server log in ../gtwysrvr/log, the following error was noted:

SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.

The desired behavior is that the Siebel Server should start normally after the installation of the SSEP.

Cause

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