My Oracle Support Banner

Siebel Server Services Do Not Start After Siebel Strong Encryption Pack Installation (Doc ID 1465175.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Siebel CRM - Version 8.1.1.3[21219] and later
Information in this document applies to any platform.
*** Checked for Relavancy 18-NOV-2013 ***

Symptoms

In Siebel 8.1, customer installed the Siebel Strong Encryption Pack (SSEP) but then had an issue where the Siebel Server was not able to start up. When checking the Name Server log in ../gtwysrvr/log, the following error was noted:

SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.

The desired behavior is that the Siebel Server should start normally after the installation of the SSEP.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.