Object Manager Crash SBL-OSD-01000 - DataTranService (Doc ID 1466861.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 8.1.1.5 SIA [21229] to 8.1.1.8 [23012] [Release V8]
Information in this document applies to any platform.
""Checked for Relevance on 04-Dec-2014""
""Checked for Relevance on 31-May-2016""

Symptoms

On : 8.1.1.5 SIA [21229] version, Configuration - General

Customer is having AOM crashes with following call stack:

ERROR
-----------------------
- CALL STACK -
ssfadtubc +0xd080 = CSSFADataTranService::DataTransfer() +0x6b0
ssfadtubc +0xd312 = CSSFADataTranService::OnDataTransfer() +0xc2
ssfadtubc +0x89d0 = CSSFADataTranService::DoInvokeMethod() +0x70
sscfom +0x188fa = CSSService::InvokeMethod() +0x1ba
sscfomlg +0x841b = CSSELServiceImpl::InvokeMethod() +0x9b
sscfcli +0x31aa8 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0x12118
sscfcli +0xe5653 = CSSISenseInterface::`default constructor closure'() +0x9d3a3
sscfcli +0xebc4a = CSSISenseInterface::`default constructor closure'() +0xa399a
sscfcli +0xec8c8 = CSSISenseInterface::`default constructor closure'() +0xa4618
sscfcli +0x13b3d = CSSCLIJSMechInst::CallEvent() +0xc5d
sscfel +0x728d = CSSELIface::ForwardEvent() +0x6d
sscfel +0xf599 = CSSELServiceIface::OnPreInvoke() +0x109
sscfom +0x180d4 = CSSService::ELEventPreInvoke() +0x94
sscfom +0x188b2 = CSSService::InvokeMethod() +0x172
sscfomlg +0x841b = CSSELServiceImpl::InvokeMethod() +0x9b
sscfcli +0x31aa8 = CSSCLIJSMechanism::CSSCLIJSMechanism() +0x12118
sscfcli +0xe5653 = CSSISenseInterface::`default constructor closure'() +0x9d3a3
sscfcli +0xebc4a = CSSISenseInterface::`default constructor closure'() +0xa399a
sscfcli +0xec8c8 = CSSISenseInterface::`default constructor closure'() +0xa4618
sscfcli +0x13b3d = CSSCLIJSMechInst::CallEvent() +0xc5d
sscfel +0x728d = CSSELIface::ForwardEvent() +0x6d
sscfel +0x7acd = CSSELIface::ForwardEvent() +0xbd
sscfel +0x10087 = CSSELWebAppletIface::OnPreInvoke() +0x87
sscaswbc +0x4e6a2 = CSSSWEFrame::EventPreInvoke() +0x182
sscaswbc +0x2981d = CSSSWEFrame::InvokeMethod() +0x7d
sscaswbc +0xc7a75 = CSSSWEFrameMgrInternal::InvokeAppletMethod() +0x9f5


STEPS
-----------------------
The issue can not be reproduced at will but following steps is seen in object manager when issue happens, it was invoking code related to FINS DATA TRANSFER UTILITIES BS.
eBay Service Request Notes View
Service Request Detail Applet (MsgAlert)
FIN Service Request - Notes List Applet (NewRecord)
FIN Service Request - Notes List Applet (PositionOnRow)
FIN Service Request - Notes List Applet (PostChanges)
FIN Service Request - Notes List Applet (PositionOnRow)
FIN Service Request - Notes List Applet (PositionOnRow)
FIN Service Request - Notes List Applet (PostChanges)
FIN Service Request - Notes List Applet (WriteRecord)
eBay Action Items List View
Service Request Detail Applet (MsgAlert)
eBay Action Items List Applet_Fixed (EducateRP)
eBay Resolution Summary View
Service Request Detail Applet (MsgAlert)
eBay Resolution Summary Activity List Applet (MoveSubmitRes)


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are being disconnected due to frequent crashes.

Changes

FINS DATA TRANSFER UTILITIES BS is invoked from scripting, after a refresh is performed on the application.

Cause

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