Need Support For Editing Promotion Functionality in Task UI (SBL-UIF-00401) (SBL-UIF-00506) (Doc ID 1467084.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Call Center - Version 8.1.1.3 SIA[21219] and later
Siebel eConfigurator - Version 8.1.1.3 SIA[21219] and later
Information in this document applies to any platform.

Goal

Customer was trying to use Edit Promotion functionality in Task Based UI (TBUI) -
1) Using a Signal to load Promotion Editor in TBUI
2) Observing that the Edit Promotion is view is not loaded completely in TBUI

Steps to reproduce in Siebel version 8.1.1.3 SIA:
1) Create a task with one Task view
2) Create "ISS Promotion Edit UI Task View " as a  copy of  "ISS Promotion Edit UI View " view and change view type to Task
3) Launch Task and you are able to see a few applets .. but not all applets in TBUI
4) Check log file - got errors:
ObjMgrLog Error 1 000000024fa31094:0 2012-05-04 02:43:31 (sweview.cpp (1418)) SBL-UIF-00401: View: ISS Promotion Edit UI Task View does not contain applet: ISS Promotion Edit UI Detail List Applet.
ObjMgrLog Error 1 000000024fa31094:0 2012-05-04 02:43:31 (sweview.cpp (964)) SBL-UIF-00506: Task UI views only supported in HI mode. 

Solution

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