IE 7/8 browser remains with the message "You have successfully logged out of the Siebel Application. It is recommended that you close this browser window." (Doc ID 1467272.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

When Siebel Mobile/Developer Web Client is logged out, Internet Explorer 7 or 8 browser may remain opened and show the message "You have successfully logged out of the Siebel Application. It is recommended that you close this browser window." under the following conditions.

- Siebel Mobile Web Client or Developer Web Client that run siebel.exe on the client PC is used. It does not apply to the zero foot print web client.

- Fix Pack 8.1.1.7 or later has been applied on the Siebel Mobile/Developer Web Client.

- Internet Explorer 7 or 8 is used.

- OS for the client PC is either Windows XP or 7.

Cause

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