CTI Can't Create "Inbound Call" Activity (Doc ID 1467602.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0.0.10 [20436] and later
Information in this document applies to any platform.
**Checked for relevance on 17-Jul-15**

Symptoms

On : 8.0.0.10 SIA [20436] version, Configuration - General

- CTI creates "Inbound Call" Activity when agent receive new call for specific Account.
- After deploying new Siebel release, "Inbound Call" Activities are no longer created.

ERROR
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"An unexpected value 'Egypt' is retrieved for the Multi Valued Field 'Service Country'. The expected value is ''. This might be due to modification of the selected record in the Multi Valued Group by another user after the record was retrieved. It could also mean that the record itself contains an invalid primary id. Please check and correct the data before proceeding.(SBL-DAT-00674)"

BUSINESS IMPACT
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Activities are not getting created with the new release

Cause

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