Territory Management Alignment Error (Doc ID 1469297.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Territory Management - Version 8.0.0.3 SIA [20416] and later
Information in this document applies to any platform.

Symptoms

Attempted to run a simple Major Alignment after setting up Territory Management in Dev environment. I had to apply the Configuration Instructions for FR 12-1GCZKV9 (which is <BUG 10513150>). I'm now seeing the following error on step 'Remove Assignment Results' possibly due to the datatype (string) of the property 'Alignment Id':

StpExec End 4 0000000b4fab1f48:43958 2012-05-10 11:18:47 Stopping step instance of 'Post TOS Process' with a 'Completed' status.
StpExec Create 4 0000000b4fab1f48:43958 2012-05-10 11:18:47 Instantiating step definition 'Remove Assignment Results'.
PrcExec PropSet 4 0000000b4fab1f48:43958 2012-05-10 11:18:47 Getting runtime value of property 'Namespace: 'USER' Name: 'Alignment Id' Datatype: 'String''.
StpExec Task 4 0000000b4fab1f48:43958 2012-05-10 11:18:47 Invoking method 'Remove Assignment Results' on business service 'Alignment Management Service'.
StpExec TaskArg 4 0000000b4fab1f48:43958 2012-05-10 11:18:47 Input: @0*0*1*0*0*0*12*Alignment Id7*1-QAV7R
SrmLayerLog Error 1 0000000b4fab1f48:43958 2012-05-10 11:18:47 (srbroute.cpp(2130) err=3735555 sys=0) Cannot find the entry in routing table.
SrmLayerLog Error 1 0000000b4fab1f48:43958 2012-05-10 11:18:47 (srbmsgfn.cpp(389) err=3735599 sys=0) Could not route message to RTIBatch with registered key (null)
GenericLog GenericError 1 0000000b4fab1f48:43958 2012-05-10 11:18:47 (srmconn.cpp (3090) err=3735599 sys=0) SBL-SRB-00047: Could not route message to RTIBatch with registered key (null)
GenericLog GenericError 1 0000000b4fab1f48:43958 2012-05-10 11:18:47 (srmconn.cpp (2744) err=3735599 sys=0) SBL-SRB-00047: Could not route message to RTIBatch with registered key (null)
GenericLog GenericError 1 0000000b4fab1f48:43958 2012-05-10 11:18:47 (srmconn.cpp (2321) err=3735599 sys=0) SBL-SRB-00047: Could not route message to RTIBatch with registered key (null)
ObjMgrLog Error 1 0000000b4fab1f48:43958 2012-05-10 11:18:47 (stepexec.cpp (1540)) SBL-BPR-00162: Error invoking service 'Alignment Management Service', method 'Remove Assignment Results' at step 'Remove Assignment Results'.

Is this a known issue?

Cause

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