Unable To Use External Business Component (EBC) To Retrieve Fields From An Externall Oracle Table. (Doc ID 1469534.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.
Checked for relevance on 02-SEP-2016

Symptoms

On : 8.1.1.7 SIA [21238] version, Siebel VB / eScript / COM

When attempting to get information from an external business component (EBC) with a data source pointing to an Oracle table using a custom business service we got the following errors:

ERROR
-----------------------
[1] An error has occurred creating business component 'PNC Appliaction Loan Payoff' used by business object 'FINS Application'.
Please ask your systems administrator to check your application configuration.(SBL-DAT-00222).
[2] Can't load sscdo90.dll(SBL-GEN-02500)
[3] Stack tarce:
BusObject [FINS Appliaction].GetBusComp(), Built-in function
Service [PNC_LEXI_1].Service_PreInvokeMethod(), Line 11

STEPS
-----------------------

Customer has upgraded from Siebel Financial Services 7.8 to 8.1.1.7. Customer has DB2 set for siebel database.This business service works in Siebel 7.8 but NOT in 8.1.1.7.


The issue can be reproduced at will with the following steps:
1. Execute Business Service to get EBC field information
2. Above error is triggered

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot start UAT.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms