"Related URL" Functionality Does Not Work in Siebel Marketing 8.1.x and higher (Doc ID 1471969.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

In Siebel 8.0 and lower we refer to the concept of a 'Related URL'. This is both the title of the applet in Siebel (e.g. Offers > Email Offers > Advanced > Related URLs) and the link that is inserted into the email (e.g. [*Related URL: MyTest]).
In Siebel 8.1 and higher we now refer to the concept of a 'Trackable URL'. This is both the new title of applet (e.g. Offers > Email Treatment > Advanced > Trackable URLs) and the link that is inserted into the email (e.g. [*Trackable URL: MyTest])

It was found that email templates that made use of Related URLs in Siebel versions 8.0 and earlier, once upgraded to 8.1.x, were not working.

Cause

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