CopyOrder Datamap/Signal Is Not Triggered From The Service Request Screen (Doc ID 1472140.1)

Last updated on MARCH 01, 2017

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Siebel eConfigurator - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

From SR/Orders view, copying an order using the Copy Order menu item from the 'Order Entry - Order List Applet (All)' applet on 'Service Request RMA List View' copies only order header.  Order line items are not copied.

Cause

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