Unexpected crash of the "EAI HTTP Transport" when EAI Transport detailed tracing is enabled (logging level 5)

(Doc ID 1472166.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.4 [21225] and later
Linux x86-64

Symptoms

Following unexpected behaviour has been observed from use of the "EAI HTTP Transport":

 invocation of its "SendReceive" method caused the Siebel Application (Thin Client) crash, once the HTTP exchange (SOAP) has been succefully completed (request was sent out of Siebel CRM  and then correct response was received from external Web Server).

 

 

Changes

Siebel CRM SIA with Primary Language: KOR  (Korean) + Siebel Repository Patch: ACR474 (AIA)

Context of using  the "EAI HTTP Transport" - an Outbound Web Service call to API (Siebel ABCS Requester) of AIA 11.1 PIP "Order to Cash for Communications" 

Siebel Thin Client  (eCommunications) crashed, each time, as user has to obtain billing details navigate to account's Billing View ("IS OM Customer Account Portal View")

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms