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Object Manager fails to start after changing the Security Adapter Mode to LDAP on the server level. (Doc ID 1473548.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.


After changing the Security Adapter Mode to LDAP from DB and Security Adapter Name to LDAPSecAdpt from DBSecAdpt on the Site Map > Administration - Server Configuration > Servers > Parameters, Object Manager component fails to start and no Object Manager log files were created.

The browser displays "The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again." error message for users trying to login via the Web Client.

SWSE log file have following errors:
ObjMgrSessionLog    Error    1    000000024fed0d98:0    2012-06-29 15:24:46    Login failed for Login name : GUESTCST

ProcessPluginState    ProcessPluginStateError    1    000000024fed0d98:0    2012-06-29 15:24:46      7764: [SWSE] Open Session failed (0x75eb4d) after      0.0909 seconds.

ProcessPluginRequest    ProcessPluginRequestError    1    000000024fed0d98:0    2012-06-29 15:24:46      7764: [SWSE] Failed to obtain a session ID. Error loading dictionary file diccache.dat.

ProcessPluginRequest    ProcessPluginRequestError    1    000000024fed0d98:0    2012-06-29 15:24:46      7764: [SWSE] Set Error Response (Session: Error: 07727949 Message: Error loading dictionary file diccache.dat.(SBL-DAT-60237))

SisnapiLayerLog    Error    1    000000024fed0d98:0    2012-06-29 15:47:11      9156: [SISNAPI] Async Thread: connection (0x37b7b68), error (1180682) while reading message.


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