Application Crashes On Editing A Field On Applet "Opportunity Form Applet - Child" (Doc ID 1475123.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.3[21219] and later
Information in this document applies to any platform.
""Checked For Relevance on 10-Aug-2015""

Symptoms

On : 8.1.1.3[21219] version, Configuration - General

Customer reported that a specific call crash happens, once or twice a day. The crash brings down the object manager and kicks out user sessions using that object manager.
Note that the crash is happening consistently in the same two applets. Opportunity applet and a Quote applet.

ERROR
-----------------------

ObjMgrLog Error 1 004e796f4fda7168:4393247 2012-06-20 13:44:43 (invkmthd.cpp (2781)) SBL-UIF-00289: The applet field with name "s_3_2_58_0" doesn't exist.
ObjMgrBusCompLog Warning 2 004e796f4fda7168:4393247 2012-06-20 13:44:43 Field "Evaluation Status" is not activated in BusComp "Quote".
ObjMgrBusCompLog Warning 2 004e796f4fda7168:4393247 2012-06-20 13:44:43 Field "Evaluation Status" is not activated in BusComp "Quote".

PROCESS 29633 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 1664617360!!! Called
from: /app/siebel/siebsrvr/lib/libsslcosd.so[0x4038a941]
/data/java/jdk1.6.0_13/jre/lib/i386/client/libjvm.so[0x631122a]
/data/java/jdk1.6.0_13/jre/lib/i386/client/libjvm.so[0x630eb0f]
/data/java/jdk1.6.0_13/jre/lib/i386/client/libjvm.so(JVM_handle_linux_signal+0x177)[0x6311eb7]
/data/java/jdk1.6.0_13/jre/lib/i386/client/libjvm.so[0x630ea68] [0x40000440]
/app/siebel/siebsrvr/lib/libswcasafr.so(_ZN21CSSSWEFrameSISOMQuote12SpecialPopUpEPKtR14CSSStringArrayR8SSstring+0x1b6)[0x580b2ab6]
/app/siebel/siebsrvr/lib/libswcasafr.so(_ZN21CSSSWEFrameSISOMQuote14DoInvokeMethodEPKtR14CSSStringArrayR8SSstring+0x1be)[0x580b1c5e]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN11CSSSWEFrame12InvokeMethodEPKtR14CSSStringArrayR8SSstring+0x19e)[0x48f4912e]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN22CSSSWEFrameMgrInternal18InvokeAppletMethodEP16CSSSWEHtmlStreamP10CSSSWEArgsP13WWEReqModInfoRP9WWECbInfoR14CSSStringArray+0xab4)[0x490803b4]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor12InvokeMethodEP16CSSSWEHtmlStreamP10CSSSWEArgsP13WWEReqModInfoRP9WWECbInfo+0x93a)[0x490585ca]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor15_ProcessCommandEP16CSSSWEHtmlStreamP13WWEReqModInfoRP9WWECbInfo+0xbce)[0x490568de]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor14ProcessCommandEP20CSSSWEGenericRequestP21CSSSWEGenericResponseRP13WWEReqModInfoRP9WWECbInfo+0xddc)[0x4905de0c]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor14ProcessCommandEP17CSSSWEHttpRequestP18CSSSWEHttpResponseRP9WWECbInfo+0xa7)[0x4905cc77]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN18CSSServiceSWEIface7RequestEP12CSSSWEReqRecP17CSSSWEResponseRec+0x47d)[0x49347fcd]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN18CSSServiceSWEIface14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0x491)[0x49342f31]
/app/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x27a)[0x441314da]
/app/siebel/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession19ModInvokeSrvcMethodEPKtS1_S1_R8SSstring+0x42c)[0x4409a91c]
/app/siebel/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession12RPCMiscModelE12SISOMRPCCode12SISOMArgTypemP18CSSSISOMRPCArgListS3_RiPv+0x966)[0x440a3ab6]
/app/siebel/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession9HandleRPCE12SISOMRPCCode12SISOMArgTypemP18CSSSISOMRPCArgListS3_RiPv+0x647)[0x44096ca7]
/app/siebel/siebsrvr/lib/libsssasos.so(_ZN9CSSClient11HandleOMRPCEP12CSSClientReq+0xdd)[0x4406527d]
/app/siebel/siebsrvr/lib/libsssasos.so(_ZN9CSSClient13HandleRequestEP12CSSClientReq+0x10b)[0x440629fb]
/app/siebel/siebsrvr/lib/libsssasos.so[0x4405ed24]
/app/siebel/siebsrvr/lib/libsssasos.so(_ZN11SOMMTServer16SessionHandleMsgEP9smiSisReq+0x1ab)[0x4405d94b]
siebmtshmw(_ZN13smiMainThread20CompSessionHandleMsgEP9smiSisReq+0x52)[0x806ae82]
siebmtshmw(_ZN12_smiMessageQ14ProcessMessageEP12_smiMsgQItemli+0x4f5)[0x808fee5]
siebmtshmw(_ZN12_smiMessageQ14ProcessRequestEPvS0_RS0_+0x229)[0x808e7d9]
siebmtshmw(_ZN13_smiWorkQueue15ProcessWorkItemEPvS0_RS0_+0xc4)[0x8080d24]
siebmtshmw(_ZN13_smiWorkQueue10WorkerTaskEPv+0x3ca)[0x808065a]
siebmtshmw(_Z16SmiThrdEntryFuncPv+0x5f7)[0x806f7d7]
/app/siebel/siebsrvr/lib/libsslcosd.so[0x40397246]
/app/siebel/siebsrvr/lib/libsslcwsl.so[0x400047ef]
/app/siebel/siebsrvr/mw/lib/libmfc400su.so(_Z15_AfxThreadEntryPv+0xe9)[0x405f5b79]
/app/siebel/siebsrvr/mw/lib/libkernel32.so(_Z8MwThreadPv+0x1fe)[0x415c7bde]
/lib/i686/nosegneg/libpthread.so.0[0xd73869]
/lib/i686/nosegneg/libc.so.6(clone+0x5e)[0xcdd4de

Crash is intermittent and cannot be reproduced at will.

Cause

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