Inbound web service call fails when using WS-Security UserName Token Profile Support and LDAP authentication. (Doc ID 1475477.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Service - Version 8.1.1.4 SIA [21225] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------
Product Type: Siebel CRM Service
Version: 8.1.1.4 SIA [21225]
OS platform: N/S
DB: Microsoft SQLServer
Env type: Dev

Statement of Issue:
-----------------------------
An inbound web service is called using WS-Security's UserName Token mechanism where the username and password are specified in the SOAP request document. This works with database authentication. The requirement is to use LDAP authentication. The following parameters are set on the EAI OM:
 
Security Adapter Mode : LDAP
Security Adapter Name : LDAPSecAdpt
User Name : A3N7MZZ
 
When the web service is called, the EAI OM task is failing with an error.

Error:
-------
14:13:08 (secmgr.cpp (2731) err=4597526 sys=0) SBL-SEC-10006: Das Authentisierungssystem kann den Benutzer mit dem angegebenen Benutzernamen nicht finden. Stellen Sie sicher, dass Sie den Benutzernamen korrekt eingegeben haben, oder wenden Sie sich an den Systemadministrator.
14:13:08 Login failed for Login name : SADMIN

In English:
14:13:08 (secmgr.cpp (2731) err=4597526 sys=0) SBL-SEC-10006: The authentication system cannot find the user with the specified username. Please check that you have entered the username correctly or contact your system administrator for assistance.
14:13:08 Login failed for Login name : SADMIN

Business Impact:
-------------------------
This has to be resolved because the customer uses LDAP to authenticate users.

Cause

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