UCM Publish/Subscribe - Errors Are Not Being Logged When A Publish Fails (Doc ID 1477158.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Universal Customer Master - Version 8.1.1.4 SIA [21225] and later
Information in this document applies to any platform.

Goal

The UCM Publish had been configured to use the Middleware option, rather than the multi-external system processing (where it fans out the publish message to multiple systems).

The problem encountered is that no error is getting raised when the UCM Publish/Subscribe Service is invoked and fails to reach the middleware system (despite exception handling on this step in the workflow).

How can the error be captured, so it can be re-tried later ?

Solution

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