Server Request Broker ( SRBroker ) crashes during server startup - crash in CSSNSClient::SubTreeRead (Doc ID 1478999.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.4 SIA [21225] and later
Information in this document applies to any platform.

Symptoms

The SRBroker component is crashing at Siebel Server startup

The Siebel Enterprise log shows the crash when the Siebel server is starting :

ServerLog ComponentUpdate 2 00002e305004003e:0 2012-07-17 00:02:40 SrvrSched INITIALIZED Component has initialized (no spawned procs).
ServerLog ProcessCreate 1 00002e305004003e:0 2012-07-17 00:02:40 Multithreaded-Server-Prozess (OS-PID= 13959346 ) für SRBroker erstellt
ServerLog ProcessCreate 1 00002e305004003e:0 2012-07-17 00:02:40 Server-Prozess (OS-PID= 24051950 ) für SCBroker erstellt
ServerLog ProcessCreate 1 00002e305004003e:0 2012-07-17 00:02:40 Server-Prozess (OS-PID= 28770536 ) für SCBroker erstellt
ServerLog ComponentUpdate 2 00002e305004003e:0 2012-07-17 00:02:45 SCBroker INITIALIZED Component has initialized.
GenericLog GenericError 1 00002e315004003e:0 2012-07-17 00:02:49 (scirkey.cpp (1142) err=1310772 sys=0) SBL-SVR-00052: Intern: Ungültiger Prozess-Handle
ServerLog ProcessExit 1 00002e315004003e:0 2012-07-17 00:02:49 SRBroker 13959346 SBL-OSD-02011   Process 13959346 exited with error - Prozess wegen einer Segment-Verletzung beendet (SIGSEGV)
ServerLog ProcessCreate 1 00002e305004003e:0 2012-07-17 00:02:50 Multithreaded-Server-Prozess (OS-PID= 39518450 ) für SRBroker erstellt
ServerLog ComponentUpdate 2 00002e305004003e:0 2012-07-17 00:03:00 SRBroker INITIALIZED Component has initialized.


Looking at the core file for this crash in dbx debugger ... crashing thread:

(dbx) where
pth_signal.pthread_kill(??, ??) at 0xd05098c0
pth_signal._p_raise(??) at 0xd0508d28
raise.raise(??) at 0xd01373e0
_SigBusSegvIotHandler(int,int,__sigcontext*)(??, ??, ??) at 0xd0f18020
CSSNSClient::SubTreeRead(const wchar_t*,NSScope,NSReqObj*&,unsigned int&)(??, ??, ??, ??, ??) at 0xd2492588
scmNSClient::ExecRequest(scmRequestObj*,scmExecReqFlags)(0xd05d9bbc, 0x3002cd50, 0x3002ce78) at 0xd1da51b8
sccQueryObj::Execute()(??) at 0xd282905c
sccQueryObj::FindObj(const wchar_t*,sccObject*&)(??, ??, ??) at 0xd2828be8
sccComponent::FindConnStr(const wchar_t*,sccConnectStr*&)(??, ??, ??) at 0xd27f9c04
SRBRouter::_GetOneServerInfo(sccServer*,NSSrvrInfo*)(??, ??, ??) at 0xd3e1e358
SRBRouter::_GetAllServerInfo(sccEnterprise*,SRBQueue*&)(??, ??, ??) at 0xd3e1c3dc
SRBRouter::CacheNS(int)(??, ??) at 0xd3e07c20
SRBRouter::Init()(??) at 0xd3e071f4
SRBMTServer::MainInit()(??) at 0xd388d390
smimtsrv.smiMainThread::CompMainInit()(??) at 0x100135f0
smimtsrv.smiMainThread::CompMainInit()(??) at 0x1000a028
smiMainThread::Startup()(??) at 0x10006cb8
wmain(??, ??) at 0x100035f4
main(??, ??) at 0x100032c4


Threads in the debugger ...

(dbx) th
thread  state-k     wchan    state-u    k-tid   mode held scope function
>$t1     run                  running  93717039     k   no   sys  pthread_kill
$t2     run                  running  79298627     u   no   sys  select
$t3     run                  blocked  41353839     u   no   sys  _event_sleep
$t4     run                  blocked  78315649     u   no   sys  _event_sleep
$t5     run                  blocked  87818473     u   no   sys  _event_sleep
$t6     run                  blocked  12583097     u   no   sys  _event_sleep

 

 

Cause

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