My Oracle Support Banner

CRM Desktop: Issue with Initial Synchronization. Unable to Access Downloaded Package in Client Machine. (Doc ID 1479524.1)

Last updated on DECEMBER 18, 2019

Applies to:

Siebel CRM Desktop - Version SIA [21238] and later
Information in this document applies to any platform.


After installing CRM Desktop, initial synchronization is unable to access downloaded package in client machine.

No errors were displayed while installation , only at initial synchronization the following error occurs in the logs:
[ERROR] : [09:13:26.803079],<T4532>,{gen}: siebel_service: error occurred while retrieving meta data package: : This user does not have an active package available.
 [info]  : [09:13:26.803079],<T4532>,{logf}: Exception 'class siebel::siebel_cntr_exception' throwing: The package cannot be applied because it is corrupted or missing. Please contact your administrator.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.