CRM Desktop: Issue with Initial Synchronization. Unable to Access Downloaded Package in Client Machine.

(Doc ID 1479524.1)

Last updated on JUNE 05, 2017

Applies to:

Siebel CRM Desktop - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

After installing CRM Desktop, initial synchronization is unable to access downloaded package in client machine.

No errors were displayed while installation , only at initial synchronization the following error occurs in the logs:
[ERROR] : [09:13:26.803079],<T4532>,{gen}: siebel_service: error occurred while retrieving meta data package: : This user does not have an active package available.
 [info]  : [09:13:26.803079],<T4532>,{logf}: Exception 'class siebel::siebel_cntr_exception' throwing: The package cannot be applied because it is corrupted or missing. Please contact your administrator.
 

Cause

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