DeDuplication showing error : "SBL-DAT-00215: This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record" (Doc ID 1479995.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Data Quality - Version 8.1.1.4 SIA [21225] and later
Information in this document applies to any platform.

Symptoms

Using Siebel v8.1.1.6 and IIR DQ version 9.0.1 with the XML sync process (using the ISS* Runtime events) to update the IIR database.

When saving a record in Siebel the following error is seen:

SBL-DAT-00215: This operation is not allowed when there are no records displayed. Please execute a query that returns at least one record or add a new record

To re-produce;
- Create a new Contact or Account
- Press 'save'
- Error message occurs

Cause

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