Upon upgrade to Siebel 8.1.1.7 CTI Toolbar Icons Not Visible, only space allocated for the toolbar. (Doc ID 1480124.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.
Hi,

We are currently working on CTI setup. After completing all the steps required CTI toolbar is not visible in the application. We are in touch with Genesys support for same issue. When we checked logs we found following Siebel errors.

“ERROR:Failed on invoking InitConfig in Comm. Server Svc., err=7537051, msg=Communication: Configuration error in 'SHS Aspect Configuration'(SBL-CSR-00411), input=”

We saw this message in the FINS Object Manager log:

ObjMgrLog Error 1 000000944ffb1360:0 2012-07-09 12:00:16 (cscfg.cpp (165)) SBL-CSR-00418: Communication: User is not associated with any communication configuration in the database.
ObjMgrBusCompLog Error 1 000000944ffb1360:0 2012-07-09 12:00:16 (bcfile.cpp (1619)) SBL-UIF-00230: The file 0-30&Siebel Universal Agent.spf could not be found on any specified file system.

Could you please provide steps to resolve this issue.
I have attached logs as well as .DEF file.

Regards,

Symptoms

 Java console output is empty

Scomm log does not show much info

 

Changes

 JRE 1.6 installed

T-server upgraded as per Genesys recommendation

14:26:54.038 Std 04502 Cannot connect to Configuration Server '' at host 'abcdef01', port 2020, reason 'A communication error has occurred upon sending a response or notification from Configuration Server.'
14:26:54.038 Trc 04500 Connecting to Configuration Server '' at host 'abcdef01', port 2020

Cause

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