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Upon upgrade to Siebel 8.1.1.7 CTI Toolbar Icons Not Visible, only space allocated for the toolbar. (Doc ID 1480124.1)

Last updated on OCTOBER 28, 2019

Applies to:

Siebel CTI - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.
After completing all the steps required CTI toolbar is not visible in the application. Can see following Siebel errors in log.

“ERROR:Failed on invoking InitConfig in Comm. Server Svc., err=7537051, msg=Communication: Configuration error in 'SHS Aspect Configuration'(SBL-CSR-00411), input=”

We saw this message in the FINS Object Manager log:

ObjMgrLog Error 1 000000944ffb1360:0 2012-07-09 12:00:16 (cscfg.cpp (165)) SBL-CSR-00418: Communication: User is not associated with any communication configuration in the database.
ObjMgrBusCompLog Error 1 000000944ffb1360:0 2012-07-09 12:00:16 (bcfile.cpp (1619)) SBL-UIF-00230: The file 0-30&Siebel Universal Agent.spf could not be found on any specified file system.



Symptoms

 Java console output is empty

Scomm log does not show much info

 

Changes

 JRE 1.6 installed

T-server upgraded as per Genesys recommendation

Cannot connect to Configuration Server '' at host 'abcdef01', port <Portno>, reason 'A communication error has occurred upon sending a response or notification from Configuration Server.'
Connecting to Configuration Server '' at host 'abcdef01', port <Portno>

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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