Unable to uninstall or reinstall CRM Desktop after upgrading the OS from XP to Windows 7.

(Doc ID 1480464.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Siebel CRM Desktop - Version 8.1.1.6 SIA [21233] and later
Information in this document applies to any platform.

Symptoms

User is unable to uninstall or reinstall CRM Desktop.

User upgraded their CRM Desktop laptops software from XP to Windows 7 and then tried to upgrade to a new version of CRM Desktop at which time they were getting the following error:

:Exception (struct ml::rethrowable_exception) encountered: "Unsupported version of std_mapi_writer".

Cause

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