Last updated on APRIL 01, 2016
Applies to:Siebel CRM Desktop - Version 22.214.171.124 SIA  and later
Information in this document applies to any platform.
User is unable to uninstall or reinstall CRM Desktop.
User upgraded their CRM Desktop laptops software from XP to Windows 7 and then tried to upgrade to a new version of CRM Desktop at which time they were getting the following error:
:Exception (struct ml::rethrowable_exception) encountered: "Unsupported version of std_mapi_writer".
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms