Unable to uninstall or reinstall CRM Desktop after upgrading the OS from XP to Windows 7.

(Doc ID 1480464.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Siebel CRM Desktop - Version SIA [21233] and later
Information in this document applies to any platform.


User is unable to uninstall or reinstall CRM Desktop.

User upgraded their CRM Desktop laptops software from XP to Windows 7 and then tried to upgrade to a new version of CRM Desktop at which time they were getting the following error:

:Exception (struct ml::rethrowable_exception) encountered: "Unsupported version of std_mapi_writer".


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