Web Client gets server busy and SBL-SCB-00011 error even though OM is neither crashed nor hang.

(Doc ID 1483210.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.1.1 SIA [21111] and later
Information in this document applies to any platform.
***Checked for relevance on 04-Mar-2014***

Symptoms

When the customer tries to login via the Web Client after the restart of Siebel Server and Web Server services, IE throws following error sometimes:

 
It will displays a login page if the customer press F5(refresh) button after the above error.

Cause

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