SBL-UIF-00313 Error When Selecting Contact For Service Request
(Doc ID 1483271.1)
Last updated on JULY 17, 2023
Applies to:
Siebel Tools - Version 8.1.1.5 SIA [21229] and laterInformation in this document applies to any platform.
"Checked for relevance on 3-JAN-2017"
Symptoms
On : 8.1.1.5 SIA
When attempting to select a Contact from the pick applet for a Service Request, the error below occurs.
Users cannot close the pop-up error: the session must be killed.
ERROR
-----------------------
An error happened during restoring the context for requested location. (SBL-UIF-00313)
STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Launch the Call Center Application.
2. Go to Call Logging > Call Log List > Inquiry/Service Requests
3. Select the Contact (the Pick Applet with Last Name, First Name, Type, Primary Address, etc. displays).
Result: SBL-UIF-00313 displays.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |