SBL-UIF-00313 Error When Selecting Contact For Service Request
(Doc ID 1483271.1)
Last updated on DECEMBER 17, 2024
Applies to:
Siebel Tools - Version 8.1.1.5 SIA [21229] and laterInformation in this document applies to any platform.
"Checked for relevance on 3-JAN-2017"
Symptoms
On : 8.1.1.5 SIA
When attempting to select a Contact from the pick applet for a Service Request, the error below occurs.
Users cannot close the pop-up error: the session must be killed.
ERROR
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An error happened during restoring the context for requested location. (SBL-UIF-00313)
STEPS
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The issue can be reproduced with the following steps:
1. Launch the Call Center Application.
2. Go to Call Logging > Call Log List > Inquiry/Service Requests
3. Select the Contact (the Pick Applet with Last Name, First Name, Type, Primary Address, etc. displays).
Result: SBL-UIF-00313 displays.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |