Siebel CRM 8118+ Fix Pack Oracle Universal Installer (OUI) Troubleshooting Guide (Doc ID 1484433.1)

Last updated on AUGUST 03, 2021

Applies to:

Siebel CRM
Siebel System Software - Version 8.1.1.8 SIA [23012] to 8.2.2.3 SIA [23021] [Release V8]
Information in this document applies to any platform.

Purpose

The information offered on this article wants to gather common issues and questions around Siebel CRM version 8.1.1.8+ and 8.2.2.1+ installations using Oracle Universal Installer (OUI).

At the moment this is written, this includes the following versions: Siebel CRM version 8.1.1.8, 8.1.1.9, 8.1.1.10 and Siebel CRM version 8.2.2.1, 8.2.2.2, 8.2.2.3. Most of the issues below do not apply to Siebel CRM version 8.1.1.11 or 8.2.2.4.

For common OUI errors, also refer to Oracle Universal Installer (OUI) common errors and related resolution documents for Siebel installations 8.1.1.8+/8.2.2+ [ID 1536840.1]

The following My Oracle Support documents may also be useful when deploying OUI with Siebel:

Siebel Maintenance Release Guide for Siebel CRM 8.1.1.x [ID 880452.1]

NOTE: As one cumulative Siebel Maintenance Release Guide (MR Guide) for all 8.1.1.x FP isn't available, you should read the “Quick Fixes Included in the Siebel 8.1.1.x Fix Pack” table in each MR Guide for additional installation instructions (especially in case of fixes that were provided through a quick fix for a previous MR), if you are upgrading across several Siebel MR versions or are applying multiple quick fixes (QFs), you will have to verify the “Quick Fixes Included in the Siebel 8.1.1.x Fix Pack” table in all intermediate MR Guides.

ALSO NOTE: Starting with Siebel CRM version 8.1.1.10, Siebel Innovation Packs special instructions must be installed using the Incremental Repository Merge (IRM) process. This replaces the ACR installation process. More information about IRM is available from:

Siebel Database Upgrade Guide > Performing the Siebel Incremental Repository Merge

Have a look at the free training offering on OLL! For instance, the Oracle Learning Library offers Oracle Engineering led TOI (Transfer of Information) about IRM:

8.1.1.10 TOI: Siebel Incremental Repository Merge (IRM) Functional Overview

For IP2013, also review: Innovation Pack 2013 - Siebel 8.1.1.11 and 8.2.2.4 Incremental Repository Merge (IRM) - FAQ and Troubleshooting <Document 1623495.2> this article sums up common questions and issues with the IRM process for Innovation Pack 2013.

Instead of providing individual Quick Fixes for Siebel Open UI issues, Oracle will be bundling Open UI fixes into a regular, predictably scheduled release. The initial cadence for Open UI Quick Fixes will be monthly. As we move forward from a Fix Pack’s General Availability date, and as we release new Fix Packs, the cadence may shift to a less frequent cycle. Information is available from:

Siebel CRM customers who want to install a Siebel CRM version 8.1.1.8 or 8.1.1.9 environment for the first time (for instance, a brand new installation, Siebel CRM 8.1.1 base + Siebel CRM 8.1.1.9 FP) should request, via an Oracle Software Support Service request, the Siebel 8.1.1 OUI base patch:

Software Download Request Details for Siebel 8.1.1.8 Environment New Installation [ID 1468881.1]

Issues of the type discussed on the following My Oracle Support document may occur if the Siebel OUI Base patch was not installed:

Empty Oracle Home Location Specified : OUI-10123 [ID 1483258.1]

A list of common OUI errors that can be faced during installation of Siebel version 8.1.1.8+/8.2.2+ with their root cause and resolution actions is available from:

Oracle Universal Installer (OUI) common errors and related resolution documents for Siebel installations 8.1.1.8+/8.2.2+ [ID 1536840.1]

The following reference provides details about Siebel 8.1.1.8 Maintenance Release Guides, Trainings , Validation Scripts etc for installation using OUI:

Installing Siebel 8.1.1.8+/8.2.x Fix Pack Releases Using Oracle Universal Installer (OUI) Framework [ID 1461640.1]

The vpd.properties file is no longer created or updated by the Oracle Universal Installer (OUI) Framework, more detail about this is available from:

Does Siebel 8.1.1.8+ or 8.2.2 installer create vpd.properties and if so at which location on the Siebel 8.1.1.8+ or 8.2.2 Version? [ID 1430348.1]

If you have Antivirus tools activated you may want to disable these for the Siebel installation:

Antivirus Scan Can Cause Application-Wide Slow Performance If Siebel Files Are Not Part of the Exclusion List [ID 477853.1]

Training around the new OUI installer for Siebel CRM are also available from the Oracle Learning Library as:

8.1.1.8 TOI: Siebel Installation & Patching - Using Oracle Universal Installer Technical Overview

Do you have comments about Oracle Universal Installer or additions/ suggestions for this troubleshooting document? Help us improving giving your feedback though the My Oracle Support Community, Siebel Installation and Upgrade.

Scope

Siebel CRM version 8.1.1.8, 8.1.1.9, 8.1.1.10 and 8.2.2.1, 8.2.2.2, 8.2.2.3 installations using Oracle Universal Installer (OUI).

At the moment this is written, this includes the following versions: Siebel CRM version 8.1.1.8, 8.1.1.9, 8.1.1.10 and Siebel CRM version 8.2.2.1, 8.2.2.2, 8.2.2.3 including all Quick Fixes (QF) for these versions. Most of the issues below do not apply to Siebel CRM version 8.1.1.11 or 8.2.2.4.