"SOAP message MUST NOT contain a Document Type Declaration(DTD)" Error After Installing EMS 616
Last updated on MARCH 02, 2017
Applies to:Siebel Marketing - Version 184.108.40.206 SIA  and later
Information in this document applies to any platform.
After installing EMS patch 12658118 customer starts encountering the following error in esd, ctd logs:
2012-08-03 14:58:22,891 [QueueReader-0-callbackQueue] ERROR CallbackProcessor Error in connecting to web service: com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: SOAP message MUST NOT contain a Document Type Declaration(DTD)
Also it was noticed that after restarting the email marketing services it works for a while but afterwards the error 'SOAP message MUST NOT contain a Document Type Declaration(DTD)' returns. The status field of the contacts linked to the campaign is not updated.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms