"SOAP message MUST NOT contain a Document Type Declaration(DTD)" Error After Installing EMS 616 (Doc ID 1486864.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

 After installing EMS patch 12658118 customer starts encountering the following error in esd, ctd logs:

2012-08-03 14:58:22,891 [QueueReader-0-callbackQueue] ERROR CallbackProcessor Error in connecting to web service: com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: SOAP message MUST NOT contain a Document Type Declaration(DTD)

 

Also it was noticed that after restarting  the email marketing services it works for a while but afterwards the error 'SOAP message MUST NOT contain a Document Type Declaration(DTD)' returns. The status field of the contacts linked to the campaign is not updated.

 

 

 

Cause

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