My Oracle Support Banner

"SOAP message MUST NOT contain a Document Type Declaration(DTD)" Error After Installing EMS 616 (Doc ID 1486864.1)

Last updated on FEBRUARY 06, 2019

Applies to:

Siebel Marketing - Version SIA [21238] and later
Information in this document applies to any platform.


 After installing EMS patch 12658118 customer starts encountering the following error in esd, ctd logs:

2012-08-03 14:58:22,891 [QueueReader-0-callbackQueue] ERROR CallbackProcessor Error in connecting to web service: com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: SOAP message MUST NOT contain a Document Type Declaration(DTD)


Also it was noticed that after restarting  the email marketing services it works for a while but afterwards the error 'SOAP message MUST NOT contain a Document Type Declaration(DTD)' returns. The status field of the contacts linked to the campaign is not updated.





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.