Email Marketing Server daemons (BHD/CTD/ESD) sporadically fails to send request to Siebel Enterprise using Web Services
Last updated on FEBRUARY 28, 2018
Applies to:Siebel Email Marketing Server - Version 126.96.36.199  to 188.8.131.52 SIA [Release V8]
Information in this document applies to any platform.
Customer using Email Marketing Server with daemons EMS 8.1 connecting to a Siebel Enterprise using Microsoft IIS Web Server 7.x or higher sporadically fails to send requests and the following error can be observer on the main daemon log files (bhd.log, esd.log or ctd.log)
In the BHD log file I see the below message:
2012-03-14 14:15:26,208 [QueueReader-0-queueDir] ERROR BounceProcessor Error in connecting to web service: com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: SOAP message MUST NOT contain a Document Type Declaration(DTD)
The main error is:
org.apache.axis2.AxisFault: SOAP message MUST NOT contain a Document Type Declaration(DTD)
The issue can be reproduced at will and is very sporadically.
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