Clicking Cancel Button Taking Long Time In Send Email (F9) Functionality in Siebel 8.1.1.3

(Doc ID 1489241.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.3[21219] and later
Information in this document applies to any platform.
The User selects Send Email from Siebel application File Menu. Then selects the email template. Then clicks on Cancel button.
This operation hangs the application and the control is returned to user only after 1 to 2 minutes. This issue occurs only if the user selects a template and then Cancels. No issue if the template is not selected.
The issue is replicable in all the environments. The time varies in each environment, from 2 mins to 5 mins.
Logs has been attached for the issue.

Symptoms

 switching from Outlook to Siebel native client in User Pref>Outbound communications - did not make any difference at all.

still getting  multiple delete statements in OM log:
DELETE statements

Name
--------
From the last log: still lots of DELETE statements

DELETE FROM SIEBEL.S_EVT_ACT
DELETE FROM SIEBEL.S_EVT_ACT_FNX
DELETE FROM SIEBEL.S_EVT_ACT_X
DELETE FROM SIEBEL.S_SUSP_ACT
DELETE FROM SIEBEL.S_CL_CFT_LS
DELETE FROM SIEBEL.S_EVT_MKTG
DELETE FROM SIEBEL.S_EVT_TASK
DELETE FROM SIEBEL.S_EVT_ACT_CSX
DELETE FROM SIEBEL.S_EVT_COMM
DELETE FROM SIEBEL.S_CL_TRP_RPT_LS
DELETE FROM SIEBEL.S_EVT_ACT_LOYX
DELETE FROM SIEBEL.S_EVT_ACT_LSX
DELETE FROM SIEBEL.S_EVT_CAL
DELETE FROM SIEBEL.S_EVT_CASE
DELETE FROM SIEBEL.S_EVT_ACT_SS
DELETE FROM SIEBEL.S_EVT_MAIL
DELETE FROM SIEBEL.S_EVT_PRTNR
DELETE FROM SIEBEL.S_SALES_ACT
DELETE FROM SIEBEL.S_SRV_ACT
DELETE FROM SIEBEL.S_ACT_COMM_CTG
DELETE FROM SIEBEL.S_ACTIVITY_ATT
DELETE FROM SIEBEL.S_ACT_CONTACT
DELETE FROM SIEBEL.S_ACT_EMP
DELETE FROM SIEBEL.S_ACT_EMP
DELETE FROM SIEBEL.S_ACT_PROSPECT
....
DELETE FROM SIEBEL.S_EVT_COMM
DELETE FROM SIEBEL.S_CL_TRP_RPT_LS
DELETE FROM SIEBEL.S_EVT_ACT_LOYX
DELETE FROM SIEBEL.S_EVT_ACT_LSX
DELETE FROM SIEBEL.S_EVT_CAL
DELETE FROM SIEBEL.S_EVT_CASE
DELETE FROM SIEBEL.S_EVT_ACT_SS
DELETE FROM SIEBEL.S_EVT_MAIL
DELETE FROM SIEBEL.S_EVT_PRTNR
DELETE FROM SIEBEL.S_SALES_ACT
...
...
...

FileName
----------------


FileComment
----------------------

 

Cause

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