Row Lock Contentions On Member Creation via EAI causes task to run continuously (Doc ID 1490429.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.1 SIA [21211] to 8.1.1.8 SIA [23012] [Release V8]
Information in this document applies to any platform.
Add ***Checked for relevance on 15-Jul-2014***

Symptoms

Customer was seeing an issue when multiple records were being inserted via a batch process.

The Loyalty application was locking the S_LOY_SRV_MAP table and therefore any further members were not being processed

This was seen in the tasks, where multiple tasks were still processing and did not complete.

EAI/web service calls were being used to enroll new members and create new customers. The OOTB business service 'LOY Customer Action Business Service' method 'GetKeyForMember' is invoked when workflow SQL WriteRecord is executed.

Under single thread, it works fine. When multiple calls were tested, this failed because of the DB row lock.

Cause

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