Crash in Application When Customer experienced a Timeout in eConfigurator UI

(Doc ID 1490477.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eConfigurator - Version 8.1.1.4 SIA [21225] to 8.1.1.8 SIA [23012] [Release V8]
Siebel CRM - Version 8.1.1.4 SIA [21225] to 8.1.1.4 SIA [21225] [Release V8]
Information in this document applies to any platform.

Symptoms

Object Manager crash occurs when using eConfigurator. The FDR shows the following:

FdrSub_WORKFLOW_SVC_NAME Service Name 1091 0 SIS OM PMT Service
FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 1112026024 0 SIS OM PMT Service
FdrSub_OBJMGR_BC_EXEC BusComp Execution 1251137608 0 Order Entry - Line Items
FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet 1251137608 0 Order Entry - Line Items
FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 1251137608 1401719904 Order Entry - Line Items
FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet 1251137608 0 Order Entry - Line Items
FdrSub_OBJMGR_CACHE_QUERY Cache Query Parse Tree 1247830148 0 Order Entry - Line Items:IIf(GetProfileAttr (Active JWS Id") IS NULL
FdrSub_OBJMGR_SQLOBJ_EXEC SqlObj Execution 1141879000 0 Order Entry - Line Items
FdrSub_OBJMGR_DATA_LST_DSTR Data List Destruction 1372797808 1
FdrSub_DBC_CURSOR_DSTR Sql Cursor Destruction 811024936 0
FdrSub_OBJMGR_DATA_LST_DSTR Data List Destruction 1372820776 0
FdrSub_DBC_CURSOR_CNST Sql Cursor Construction 811024936 1049416616
FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet 1251137608 0 Order Entry - Line Items
FdrSub_OBJMGR_BC_POS_BY_ID BusComp Position on Row 1251137608 1 Order Entry - Line Items
FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet 1251137608 0 Order Entry - Line Items
FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 1251137608 1258599112 Order Entry - Line Items
FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0

 

The callstack of the crash is:

sscfcmn +0x17b77 = CSSObjectBase::ClearErrorMsg() +0x7
sscsobrk +0x706b = CSSVerObjDefBroker::GetBoCache() +0x7b
sscsobrk +0x7170 = CSSVerObjDefBroker::GetCachedBo() +0x40
sscsobrk +0x9d62 = CSSVerObjDefBroker::SynchronizeSharedSnapshot() +0x1e2
sscsobrk +0xd07a = CSSVerObjDefBroker::SetSnapshotSession() +0x4a
sscactxtbrk +0x2fd4 = CSSISSContextObjectBroker::StartNewSession() +0x74
sscactxtsvc +0x3ebc = CSSISSContextService::Initialize() +0x6c
sscactxtsvc +0xac87 = CSSISSContextService::CanInvokeSignal() +0x27
sscaombc +0x47ee = CSSBCOrderMgmtBase::~CSSBCOrderMgmtBase() +0xee
sscaombc +0x18ca9 = CSSBCOrderMgmtXA::~CSSBCOrderMgmtXA() +0xa9
sscaombc +0x1a235 = CSSBCOrderMgmtXA::SqlSetFieldValue() +0xbd5
sscfom +0x4fdb6 = CSSBusObj::~CSSBusObj() +0xf6
sscfom +0x550c5 = CSSBusObj::RestoreSessionState() +0x225
sscfom +0x5111f = CSSBusObj::Release() +0xf
SSCASWBC +0xc4799 = CSSSWEFrameMgrInternal::BuildView() +0x1309
SSCASWBC +0xc5c56 = CSSSWEFrameMgrInternal::BuildView() +0x36
SSCASWBC +0xd6efb = CSSSWEContentHandler::DoGotoView() +0x1cb
SSCASWBC +0xbc5d5 = CSSSWEFrameMgrInternal::GotoPageTab() +0x1c5
SSCASWBC +0xa70dc = CSSSWECmdProcessor::_ProcessCommand() +0x53c
SSCASWBC +0xa81ad = CSSSWECmdProcessor::ProcessCommand() +0x76d
SSCASWBC +0xa86b2 = CSSSWECmdProcessor::Proc

Cause

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