Application Crash With Signature In "Configurator Eligibility Compatibility Workflow" (Doc ID 1492419.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Symptoms

Users are facing unexpected crashes in the application with following signature:

/app/siebel/siebsrvr/lib/libsslcosd.so[0x4038a951]
/data/java/jdk1.6.0_13/jre/lib/i386/client/libjvm.so[0x631122a]
/data/java/jdk1.6.0_13/jre/lib/i386/client/libjvm.so[0x630eb0f]
/data/java/jdk1.6.0_13/jre/lib/i386/client/libjvm.so(JVM_handle_linux_signal+0x177)[0x6311eb7]
/data/java/jdk1.6.0_13/jre/lib/i386/client/libjvm.so[0x630ea68]
[0x40000440]
/app/siebel/siebsrvr/lib/libsscfcmn.so(_ZNK16CSSMapStringToOb6LookupEPKtRP7CObject+0x30)[0x403e4c50]
/app/siebel/siebsrvr/lib/libsscapcfg.so(_ZN8CSSCxObj20GetCachedItemByIntIdE8SSstringR12CSSCxObjComp+0x5b)[0x49df116b]
/app/siebel/siebsrvr/lib/libsscsremt.so(_ZN22CSSConfiguratorService16ExternalValidateERK14CCFPropertySetRS0_+0xbae)[0x5d11d67e]
/app/siebel/siebsrvr/lib/libsscsremt.so(_ZN22CSSConfiguratorService14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0x115)[0x5d114c65]
/app/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x27a)[0x441314da]
/app/siebel/siebsrvr/lib/libsscactxtsvc.so(_ZN20CSSISSContextService13InvokeServiceERP19CSSISSSignalServiceR14CCFPropertySetS4_+0x583)[0x49d9fa13]
/app/siebel/siebsrvr/lib/libsscactxtsvc.so(_ZN20CSSISSContextService11RaiseSignalERK8SSstringR14CCFPropertySetS4_P14CSSISSInstanceS2_S2_S2_+0xb30)[0x49dc1b30]
/app/siebel/siebsrvr/lib/libsscsoiui.so(_ZN17CSSCfgUIServiceJS16ExternalValidateERK14CCFPropertySetRS0_+0x3c2)[0x5c814932]
/app/siebel/siebsrvr/lib/libsscsoiui.so(_ZN17CSSCfgUIServiceJS4DoneERK14CCFPropertySetRS0_+0x25e)[0x5c7f14ee]
/app/siebel/siebsrvr/lib/libsscsoiui.so(_ZN17CSSCfgUIServiceJS13SubmitRequestERK14CCFPropertySetRS0_+0x14c9)[0x5c8253f9]
/app/siebel/siebsrvr/lib/libsscsoiui.so(_ZN17CSSCfgUIServiceJS14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0xaf)[0x5c7d890f]
/app/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x27a)[0x441314da]
/app/siebel/siebsrvr/lib/libswcsctwb.so(_ZN31CSSSWEFrameContainerWebJSHidden13SubmitRequestER14CCFPropertySetS1_+0x237)[0x5e7c2987]
/app/siebel/siebsrvr/lib/libswcsctwb.so(_ZN31CSSSWEFrameContainerWebJSHidden14DoInvokeMethodEPKtR14CSSStringArrayR8SSstring+0x10ec)[0x5e7c0d1c]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN11CSSSWEFrame12InvokeMethodEPKtR14CSSStringArrayR8SSstring+0x19e)[0x48e4912e]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN22CSSSWEFrameMgrInternal18InvokeAppletMethodEP16CSSSWEHtmlStreamP10CSSSWEArgsP13WWEReqModInfoRP9WWECbInfoR14CSSStringArray+0xab4)[0x48f803b4]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor12InvokeMethodEP16CSSSWEHtmlStreamP10CSSSWEArgsP13WWEReqModInfoRP9WWECbInfo+0x93a)[0x48f585ca]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor15_ProcessCommandEP16CSSSWEHtmlStreamP13WWEReqModInfoRP9WWECbInfo+0xbce)[0x48f568de]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor14ProcessCommandEP20CSSSWEGenericRequestP21CSSSWEGenericResponseRP13WWEReqModInfoRP9WWECbInfo+0xddc)[0x48f5de0c]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN18CSSSWECmdProcessor14ProcessCommandEP17CSSSWEHttpRequestP18CSSSWEHttpResponseRP9WWECbInfo+0xa7)[0x48f5cc77]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN18CSSServiceSWEIface7RequestEP12CSSSWEReqRecP17CSSSWEResponseRec+0x47d)[0x49247fcd]
/app/siebel/siebsrvr/lib/libsscaswbc.so(_ZN18CSSServiceSWEIface14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0x491)[0x49242f31]
/app/siebel/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x27a)[0x441314da]
/app/siebel/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession19ModInvokeSrvcMethodEPKtS1_S1_R8SSstring+0x42c)[0x4409a91c]
/app/siebel/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession12RPCMiscModelE12SISOMRPCCode12SISOMArgTypemP18CSSSISOMRPCArgListS3_RiPv+0x966)[0x440a3ab6]
/app/siebel/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession9HandleRPCE12SISOMRPCCode12SISOMArgTypemP18CSSSISOMRPCArgListS3_RiPv+0x647)[0x44096ca7]
/app/siebel/siebsrvr/lib/libsssasos.so(_ZN9CSSClient11HandleOMRPCEP12CSSClientReq+0xdd)[0x4406527d]
/app/siebel/siebsrvr/lib/libsssasos.so(_ZN9CSSClient13HandleRequestEP12CSSClientReq+0x10b)[0x440629fb]
/app/siebel/siebsrvr/lib/libsssasos.so[0x4405ed24]
/app/siebel/siebsrvr/lib/libsssasos.so(_ZN11SOMMTServer16SessionHandleMsgEP9smiSisReq+0x1ab)[0x4405d94b]
siebmtshmw(_ZN13smiMainThread20CompSessionHandleMsgEP9smiSisReq+0x52)[0x806ae82]
siebmtshmw(_ZN12_smiMessageQ14ProcessMessageEP12_smiMsgQItemli+0x4f5)[0x808fee5]
siebmtshmw(_ZN12_smiMessageQ14ProcessRequestEPvS0_RS0_+0x229)[0x808e7d9]
siebmtshmw(_ZN13_smiWorkQueue15ProcessWorkItemEPvS0_RS0_+0xc4)[0x8080d24]
siebmtshmw(_ZN13_smiWorkQueue10WorkerTaskEPv+0x3ca)[0x808065a]
siebmtshmw(_Z16SmiThrdEntryFuncPv+0x5f7)[0x806f7d7]
/app/siebel/siebsrvr/lib/libsslcosd.so[0x40397256]
/app/siebel/siebsrvr/lib/libsslcwsl.so[0x400047ef]
/app/siebel/siebsrvr/mw/lib/libmfc400su.so(_Z15_AfxThreadEntryPv+0xe9)[0x405f5b79]
/app/siebel/siebsrvr/mw/lib/libkernel32.so(_Z8MwThreadPv+0x1fe)[0x415c7bde]
/lib/i686/nosegneg/libpthread.so.0[0xd14869]
/lib/i686/nosegneg/libc.so.6(clone+0x5e)[0xc7e4de]

Cause

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