Last updated on SEPTEMBER 08, 2014
Applies to:Siebel eConfigurator - Version 188.8.131.52 SIA  and later
Information in this document applies to any platform.
When a promotion is applied to a quote or order, if the customizable products used within the promotion have been changed, then the resulting quote or order may not match with what is expected from the promotion. For example a customizable product is added but none of its child products are added.
The behaviour experienced depends on the version of Siebel, the definition of the promotion and the changes made to the customizable product. You may find that the promotion works as expected.
This is a specific example:
Product Class 1
Product Class 2
Product A Class: Product Class 1
Product B Class: Product Class 1
Product C Class: Product Class 1
Product D Class: Product Class 2
Product E Class: Product Class 2
Product F Class: Product Class 2
Product Cust 1
Rel 1: Dynamic Class: Product Class 1, Product A, Product B and Product C selected from domain. Default Product = Product A. Max = 1, Min =1
Rel 2: Dynamic Class: Product Class 2, Product D, E and F selected from domain. Default Product = Product F. Max = 1
Constraint: Selection of Product A from Rel 1 excludes selection of Product D from Rel 2
Promo Test: Type = Bundled
Product: Product Cust 1, Min = Max = Dft = 1
Drill into. For Rel 1, Set quantity of Product A to 0 and Product B to 1.
Add promotion to quote. Get:
> Product Cust 1
>> Product B
>> Product F
This is correct.
Edit Product Cust 1 and remove Product B from the domain of Rel 1.
Change class of Product B to Product Class 2.
Edit Product Cust 1 and add Product B into domain of Rel 2.
Add promotion to quote. Now get:
> Product Cust 1
No child products are added.
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