"VirtualServer" in eapps.cfg is not replaced by the actual Siebel Server name stored in lbconfig.txt. (Doc ID 1493903.1)

Last updated on FEBRUARY 03, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.
***Checked for relevance on 04-Mar-2014***

Symptoms

 To enable Siebel Native Load Balancing, following conditions must be met.

 

1) [ConnMgmt]  section in eapps.cfg

EnableVirtualHosts parameter is set to "TRUE".

VirtualHostsFile parameter points to the load balancing configuration file.

 

2) load balancing configuration file

It must be generated by "generate lbconfig" command in srvrmgr. File name can be lbconfig.txt, lbconfig.cfg, or other name as long as it matches to the path name specified by VirtualHostsFile parameter in eapps.cfg file. It can be edited to remove unnecessary entries.

 

Even though all of the above conditions seem to be met, web clients cannot see the login page and receive the error message "The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again. [hh:mm:ss]"

 

Also, the corresponding SWSE log shows following error messages to indicate "VirtualServer" is not replaced with the actual Siebel Server name.

 

SBL-SSM-0044: Virtual host is invalid

SBL-NET-01020: Internal: unknown hostname

[SWSE] Set Error Response (Session: Error: 10879185 Message: Login failed attempting to connect to siebel.TCPIP.None.None://VirtualServer/SIA81/ FINSObjMgr_jpn)

Cause

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