Copy Record on Service Request Business Component (BC) Fails with Duplicate Column Error. SBL-DAT-00418 or SBL-DBC-00111 (Doc ID 1496755.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.5 [21229] version, Configuration - General

Unable to copy Service Request record. When attempting to copy a service request record, the following error occurs.

The issue can be reproduced at will with the following steps:
1. Log into the application.
2. Navigate to the Service Request Screen > My Service Requests.
3. Copy a record.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms