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Copy Record on Service Request Business Component (BC) Fails with Duplicate Column Error. SBL-DAT-00418 or SBL-DBC-00111 (Doc ID 1496755.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel Call Center - Version [21229] and later
Information in this document applies to any platform.


On : [21229] version, Configuration - General

Unable to copy Service Request record. When attempting to copy a service request record, the following error occurs.

The issue can be reproduced at will with the following steps:
1. Log into the application.
2. Navigate to the Service Request Screen > My Service Requests.
3. Copy a record.


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