Copy Record on Service Request Business Component (BC) Fails with Duplicate Column Error. SBL-DAT-00418 or SBL-DBC-00111
(Doc ID 1496755.1)
Last updated on FEBRUARY 03, 2019
Applies to:Siebel Call Center - Version 18.104.22.168  and later
Information in this document applies to any platform.
On : 22.214.171.124  version, Configuration - General
Unable to copy Service Request record. When attempting to copy a service request record, the following error occurs.
The issue can be reproduced at will with the following steps:
1. Log into the application.
2. Navigate to the Service Request Screen > My Service Requests.
3. Copy a record.
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