Attachments not attached with F9. (Doc ID 1499469.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.6 [21233] and later
Information in this document applies to any platform.

Symptoms

The customer is using with F9 email. Some users cannot send attachments with F9 key from Quote Attachment Applet (and other applets with attachments). The attachment field in Comm Recipient Template Pick Applet is empty.


Older users can send attachments without any problems (Attachment field is filled with attachment name after pressing F9).

 

The customer reproduced this with the Siebel Native Email Client as well as outlook.

Cause

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