Deleting Agreement Or Deleting Activity Does Not Delete Attachment File In Siebel File System (Doc ID 1500394.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.
*** Checked for relevance on 17-SEP-2016 ***

Symptoms

When deleting an Activity or an Agreement in the GUI the Attachment records of this Activity / Agreement are deleted as well. But the corresponding Files - <table>_<row_id>_<rev_num>.SAF in the Siebel File System are not deleted.
When deleting the Activity / Agreements Attachment records, only the files in the Siebel File System are deleted.

Checking the database shows that records in S_EVT_ACT/S_DOC_AGREE and S_ACTIVITY_ATT/S_DOC_AGREE_ATT are always deleted.

Need to ensure that the files in the File System are always deleted when deleting an Activity or Agreement in the GUI.

Cause

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