Applet Personalization Not Working in 8.1.1.7 and Higher Versions (Doc ID 1501443.1)

Last updated on JULY 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

The Applet Personalization is not working in 8.1.1.7 and higher versions, where as the same personalization works with lower versions.

 

STEPS TO REPRODUCE THE BEHAVIOR

1. Create a Personalization, as below:

2. Go to Administration - Personalization >  Applets

3. Create New Record: Name="Asset Mgmt - Asset List Applet Sub-Components"; Conditional Expression= [Id] Is Not Null

4. Navigate to Assets > Drill down on an Asset #.

Findings:

The form applet displays without any data.

The same steps in lower Siebel versions work fine and fetch data into the form applet when drilling down on the Asset # field.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms