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Applet Personalization not Working in 8.1.1.7 and Higher Versions (Doc ID 1501443.1)

Last updated on FEBRUARY 02, 2019

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] and later
Information in this document applies to any platform.

Symptoms

The Applet Personalization is not working in Siebel 8.1.1.7 and higher versions, where as the same personalization works with lower versions.

 

STEPS TO REPRODUCE THE BEHAVIOR

1. Create a Personalization, as below:

2. Go to Administration - Personalization >  Applets

3. Create New Record: Name="Asset Mgmt - Asset List Applet Sub-Components"; Conditional Expression= [Id] Is Not Null

4. Navigate to Assets > Drill down on an Asset #.

Findings:

The form applet displays without any data.

The same steps in lower Siebel versions work fine and fetch data into the form applet when drilling down on the Asset # field.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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