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Configurator In SI Mode Gives Error SBL-UIF-00266 and Traps User Due to Slow Performance (Doc ID 1501578.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel eConfigurator - Version 8.1.1.4 [21225] and later
Information in this document applies to any platform.

Symptoms

When the Configurator is running in Standard Interactivity (SI) mode (e.g. via Parnter Portal) and you have check boxes or radio-buttons for a relationship the user can select multiple items even though cardinality is set to Max=1.
This happens when clicking faster than the UI refreshes itself, which will result in an error. Additionally the user is trapped and cannot leave the Configurator with the regular Cancel or Done buttons anymore.
 
ERROR
In standard Siebel the following error is raised:
"We detected an Error which may have occured for one or more of the following reasons:
Applet: Cfg Cx Runtime Instance Frame does not have the Edit template file specified.(SBL-UIF-00266)"

In customer's environment (they just inactivated some views) the following error is raised:
"We detected an Error which may have occured for one or more of the following reasons:
An error has occured finding your prior place in the system. Please try a new query. (SBL-DAT-00252)"
 

STEPS
The issue can be reproduced with the following steps:
1.) NOTE: Application Started in SI Mode

2.) Simple Product Structure
- CP
 -- P1
 -- P2
 -- P3
with Relationship having Min,=Max,=Default Cardinaltiy=1
with SI UI defined, having radio buttons for the relationship.

3.) Validate the product
- Click slowly and wait for Refresh afrer each click
 ==> ok
- Click quickly without waiting

 ==> Problem 1
Applet: Cfg Cx Runtime Instance Frame does not have the Edit template file specified.(SBL-UIF-00266)

  ==> Problem 2:
  User is trapped and cannot leave Configurator successfully anymore.
  Need to explicitely select another screen.
 

Cause

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In this Document
Symptoms
Cause
Solution
References


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