Error Uploading Documents To Siebel File System (Doc ID 1502350.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Siebel Life Sciences CRM - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.7 SIA [21238] version, System Admin

When attempting to Add/Update Templates using Document server component error appears.

ERROR
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"We detected an Error which may have occurred for one or more of the following reasons:

Error occurred while creating file in filesystem. Please contact your system administrator.(SBL-SVC-00184)"


STEPS
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The issue can be reproduced at will with the following steps:
Login to Siebel application and access/create document templates

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot access document templates.

Cause

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