Error With CTD and ESD - Tomcat Server not starting (Doc ID 1502428.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Marketing Server - Version 8.1.1.5 SIA [21229] to 8.2.2.4.9 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

ISSUE CLARIFICATION:

On Siebel 8.1.1.5 SIA [21229]

Customer is using 8.1.1.5 SIA [21229] but the tomcat server The tomcat server which the ESD installed in cannot be started, and there are a lot of exceptions found in the ESD log file as can be seen below:

2012-10-21 17:52:02,726 [main] ERROR ConnectTest Error in connecting to web service: com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: HTTP Transport error : '404' - 'Not Found'; nested exception is:
org.apache.axis2.AxisFault: HTTP Transport error : '404' - 'Not Found'
2012-10-21 17:52:02,726 [main] ERROR OnPremiseAppListener Unable to connect to siebel
com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: org.apache.axis2.AxisFault: HTTP Transport error : '404' - 'Not Found'; nested exception is:
org.apache.axis2.AxisFault: HTTP Transport error : '404' - 'Not Found'; nested exception is:

EXPECTED BEHAVIOR
-----------------------
Expected behavior is that when ESD installed it can start without any errors or exceptions in the ESD log file.

Cause

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