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XML Converter errors parsing a non UTF-16 XML document, received by EAI JMS Transport from IBM MQ as message of MQ type: MQSTR (Doc ID 1502542.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel Field Service - Version 7.7.2 SIA [18325] and later
Siebel CRM - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.

Symptoms

Siebel XML Converter error is observed when an XML message of non UTF-16 encoding is received by Siebel EAI JMS Transport (e.g. by JMS Receiver component task)

    from an IBM WebSphere MQ Queue/Topic, where document was placed by a non-JMS Client as message of type: "MQSTR" (text).

 

Below is the log snippet of a Siebel Application (message was provided to EAI XML Converter from a JMS Receiver workflow process property of type "Binary")

 

Cause

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