Can't start Siebel Server with Error: SBL-SCM-00018. (Doc ID 1503033.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.

Symptoms

 Customer tried to start Siebel Server, but it failed.
Due to SiebSrvr.log, we could see SBL-SCM-00018 as follows,

===
GenericLog GenericError 1 2012-10-30 15:02:47 NSS - ErrCode 4597527 SysErr 0
GenericLog GenericError 1 2012-10-30 15:02:47 (scmnsclnt.cpp (135) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).
GenericLog GenericError 1 2012-10-30 15:02:47 (scmobj.cpp (211) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).
GenericLog GenericError 1 2012-10-30 15:02:47 (scfutil.cpp (112) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).
GenericLog GenericError 1 2012-10-30 15:02:47 (sissrvr.cpp (3114) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).
GenericLog GenericError 1 2012-10-30 15:02:47 (scfsis.cpp (82) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).
GenericLog GenericError 1 2012-10-30 15:02:47 (listener.cpp (174) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).
GenericLog GenericError 1 2012-10-30 15:02:47 (lstnsvc.cpp (154) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (ojcrmppgw01:2320).
GenericLog GenericError 1 2012-10-30 15:02:47 (scisvc.cpp (1439) err=1311765 sys=0) SBL-SVR-01045: No components are configured.
GenericLog GenericError 1 2012-10-30 15:02:47 (scfsis.cpp (276) err=1310725 sys=0) SBL-SVR-00005: Stale or invalid Task handle
ScfEventLog SubEvtFacFatal 0 2012-10-30 15:02:47 scfEventFac::s_pEvtFacLock is NULL and hence SCF event facility cannot be initialised
GenericLog GenericError 1 2012-10-30 15:02:477 (scfeventfac.cpp (3790) err=1319869 sys=0) SBL-SVR-09149: Could not initialize the event facility.
ScfMsgFacLog SCFMsgFacFatalError 0 2012-10-30 15:02:47 SCFMessageFacility::s_pSCFMsgFacLock is null and hence the SCFMessageFacility cannot be initialized
IPCLog IPCFatal 0 2012-10-30 15:02:47 ipcFacility GetInstance called before initialization - object is null
GenericLog GenericError 1 2012-10-30 15:02:47 (scfsis.cpp (64) err=1310749 sys=0) SBL-SVR-00029: Internal: Shared memory has not been initialized.
GenericLog GenericError 1 2012-10-30 15:02:47 (siebsvc.cpp (443) err=2555922 sys=0) SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store ((null):(null)).
===

In addition,
- Could login to DB by SADMIN user and its password.
- Didn't change SADMIN password.
- Could start Gateway Server without any problem.

Cause

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