When Adding A Promotion To An Order The Root Product Is Added But Its Component Products Are Not Added

(Doc ID 1506082.1)

Last updated on JULY 21, 2017

Applies to:

Siebel ePricer - Version 8.1.1.3 SIA[21219] and later
Information in this document applies to any platform.

Symptoms

When adding a promotion with several customizable products to an order, for specific root products the child products were not added. This was occurring when changes were being made to the customizable products although the changes should not have affected the promotion.

Cause

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