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Cannot locate record within view: PUB GOV Contact Case List View (eService) applet: PUB GOV Contact Case List Applet (eService) (Doc ID 1506101.1)

Last updated on JANUARY 29, 2022

Applies to:

Siebel Tools - Version SIA [21229] and later
Information in this document applies to any platform.


Error when displaying eService view

Cannot locate record within view: Contact Case List View (eService) applet: Contact Case List Applet (eService).(SBL-UIF-00269)

1. Siebel Tools > Applet > eService Account Quick Links Applet.
2. Applet Web Template > Applet Web Template Item.
3. Add a control : LinkNewCase
Name: LinkNewCase
Control: LinkNewCase
Item Identifier: 1,304
5. This will link to the Contact Case List View (eService) view and applet Contact Case List Applet (eService) (specified by control user properties).
6. Compile the object.
7. Login to Siebel Public Sector eService (cfg file: psesrv.cfg)
8. On the My Account, we can see "Submit a case" control. 
9. Click on Submit a case and following error is observed




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