Cannot locate record within view: PUB GOV Contact Case List View (eService) applet: PUB GOV Contact Case List Applet (eService)
(Doc ID 1506101.1)
Last updated on NOVEMBER 22, 2019
Applies to:
Siebel Tools - Version 8.1.1.5 SIA [21229] and laterInformation in this document applies to any platform.
*** Checked for relevance on 03-JAN-2019 ***
Symptoms
Error when displaying eService view
STEPS
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1. Siebel Tools > Applet > eService Account Quick Links Applet.
2. Applet Web Template > Applet Web Template Item.
3. Add a control : LinkNewCase
Name: LinkNewCase
Control: LinkNewCase
Item Identifier: 1,304
5. This will link to the Contact Case List View (eService) view and applet Contact Case List Applet (eService) (specified by control user properties).
6. Compile the object.
7. Login to Siebel Public Sector eService (cfg file: psesrv.cfg)
8. On the My Account, we can see "Submit a case" control.
9. Click on Submit a case and following error is observed
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |