Cannot locate record within view: PUB GOV Contact Case List View (eService) applet: PUB GOV Contact Case List Applet (eService)

(Doc ID 1506101.1)

Last updated on JULY 12, 2017

Applies to:

Siebel Tools - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Symptoms

Error when displaying eService view

Cannot locate record within view: PUB GOV Contact Case List View (eService) applet: PUB GOV Contact Case List Applet (eService).(SBL-UIF-00269)

STEPS
-----------------------
1. Siebel Tools > Applet > PUB GOV eService Account Quick Links Applet.
2. Applet Web Template > Applet Web Template Item.
3. Add a control : LinkNewCase
Name: LinkNewCase
Control: LinkNewCase
Item Identifier: 1,304
5. This will link to the PUB GOV Contact Case List View (eService) view and applet PUB GOV Contact Case List Applet (eService) (specified by control user properties).
6. Compile the object.
7. Login to Siebel Public Sector eService (cfg file: psesrv.cfg)
8. On the My Account, we can see "Submit a case" control.
9. Click on Submit a case and following error is observed

Changes

Cause

	Sign In with your My Oracle Support account
	Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms