SWSE log is not be generated after 8.1.1.8 Fix Pack has been applied. (Doc ID 1506340.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.8 SIA [23012] and later
Microsoft Windows (32-bit)
Microsoft Windows x64 (64-bit)

Symptoms

SWSE log is not generated after 8.1.1.8 Fix Pack has been applied with the following scenario.

1) Siebel Enterprise Server (SES) has been installed under SIEBEL_ROOT (i.e. C:\sba81).

2) Siebel Web Server Extension (SWSE) has been installed on the folder that shares the same SIEBEL_ROOT (i.e. C:\sba81\sweapp).

3) Apply 8.1.1.8 Fix Pack for SWSE first. After the installation, new user group "Authenticated Users" is created for C:\sba81\sweapp\log folder among others, with Full Control permission.

4) Apply 8.1.1.8 Fix Pack for SES. After the installation, "Authenticated Users" on C:\sba81\sweapp\log folder has been changed to have "Read & Execute" permission, but it does not have either "Write" permission.

5) When the web client is started on 8.1.1.8 Fix Pack, IIS worker process (w3wp.exe) may attempt to write swse log file on C:\sba81\sweapp\log folder, depending on the severity of the events and the setting of environment variables (SIEBEL_LOG_EVENTS, SIEBEL_SISNAPI_TRACE, SIEBEL_SESSMGR_TRACE). Since it does not have the necessary permission, log fie is not genereated.

Cause

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