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SWSE log is not be generated after Fix Pack has been applied. (Doc ID 1506340.1)

Last updated on FEBRUARY 06, 2019

Applies to:

Siebel Financial Services CRM - Version SIA [23012] and later
Microsoft Windows (32-bit)
Microsoft Windows x64 (64-bit)


SWSE log is not generated after Fix Pack has been applied with the following scenario.

1) Siebel Enterprise Server (SES) has been installed under SIEBEL_ROOT (i.e. C:\sba81).

2) Siebel Web Server Extension (SWSE) has been installed on the folder that shares the same SIEBEL_ROOT (i.e. C:\sba81\sweapp).

3) Apply Fix Pack for SWSE first. After the installation, new user group "Authenticated Users" is created for C:\sba81\sweapp\log folder among others, with Full Control permission.

4) Apply Fix Pack for SES. After the installation, "Authenticated Users" on C:\sba81\sweapp\log folder has been changed to have "Read & Execute" permission, but it does not have either "Write" permission.

5) When the web client is started on Fix Pack, IIS worker process (w3wp.exe) may attempt to write swse log file on C:\sba81\sweapp\log folder, depending on the severity of the events and the setting of environment variables (SIEBEL_LOG_EVENTS, SIEBEL_SISNAPI_TRACE, SIEBEL_SESSMGR_TRACE). Since it does not have the necessary permission, log fie is not genereated.


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