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Siebel 8.1.x ESD component Is Not Coming Up , getting error: Error trying in initialize service: mountPoint must be an absolute path (Doc ID 1508991.1)

Last updated on JANUARY 02, 2020

Applies to:

Siebel Email Marketing Server - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.
Hi Team,
we have installed SIEBEL ESD . But after successfully installation, the service is not coming up.Please help.

Regards

Symptoms

On : 8.1.1.5 SIA [21229] version, Email Marketing Server

When attempting to start ESD
the following error occurs.

ERROR
-----------------------
2012-11-26 18:25:34,353 [Thread-1] ERROR Registry Unable to configure service: class com.siebel.sem.esd.EsdWebService
java.lang.reflect.InvocationTargetException
2012-11-26 18:33:38,328 [Thread-1] ERROR OnPremiseAppListener Unable to initialize ESD services!
com.siebel.sem.soap.Registry$ConfigurationException: Unable to configure service: class com.siebel.sem.esd.EsdWebService
Caused by: com.siebel.sem.smtp.MailingCreationException: Error trying in initialize service: mountPoint must be an absolute path: CHANGE_ME

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install ESD component
2. Start the esd service

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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