SFSCLEANUP Errors

(Doc ID 1509137.1)

Last updated on AUGUST 31, 2017

Applies to:

Siebel CRM - Version 7.8.2.14[19251] and later
Information in this document applies to any platform.

Symptoms

On : 7.8.2.14[19251] version, System Admin

When attempting to cleanup orphan Siebel file attachment files from Siebel File System the following error occurs.

ERROR
-----------------------
S_ACTIVITY_ATT_2-T2L7PT_2-13FSX1.SAF ORPHAN KEPT_ERROR
S_ACTIVITY_ATT_2-T2L7Q1_2-13FSX3.SAF ORPHAN KEPT_ERROR
S_ACTIVITY_ATT_2-T38SH1_2-13HBFT.SAF ORPHAN KEPT_ERROR


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Run sfscleanup using =
SFSCLEANUP /U SADMIN /P ****/C CRM01S /f \\Qssblgwcl302b\QSSBLGWCL302B_SOEBFILE_OCT1_2012 /m D:\tmp\SFSTEST_185GB_Oct1_2012_FilesMoved /x D:\tmp\sfscleanup_crmqs_10012012.log /d SIEBEL

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, orphan files can not be deleted from the File System. This is holding up the disk space risking it to max out at some stage.

Cause

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