GotoView Crash: Crash in Workflow When Business Service is Callled From Another BS and Then in the Next WF Step.

(Doc ID 1509278.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.5 SIA [21229] version, Siebel VB / eScript / COM

ACTUAL BEHAVIOR
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GotoView is leading to Crash if called from SubProcess for portal application.

EXPECTED BEHAVIOR
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Crash reproduced after moving to T Engine. it works fine with ST engine therefore application is expected to work without crashing after moving to T Engine.

STEPS
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We are facing an Issue in Siebel 8.1.1.5 with T engine ON
We have a workflow for ceasing the assets, in which there are different branchings for different product lines. In every branching we have done ‘goto view’ to line item view from the same workflow or from a Sub process.
In the case, where ‘goto view’ is being done from the subprocess, session gets time out and crashes are being observed on component. However, it works fine if the ‘goto view’ is present in the wrapper workflow.
Issues is replicable when we moved to T engine, this is not replicable on 7.8 environments and neither on 8.1 environments with ST engine.

BUSINESS IMPACT
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Crash using T engine.

Cause

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