Upgrade Promotion functionality incorrectly deletes and re-adds the line items
(Doc ID 1509765.1)
Last updated on FEBRUARY 01, 2022
Applies to:
Siebel eConfigurator - Version 8.1.1.7 SIA [21238] and laterInformation in this document applies to any platform.
Symptoms
When upgrading from promotion 1 to promotion 2, existing products from promotion 1 which are also presented in promotion 2 are deleted and re-added.
Basically the configurator is deleting ALL components from the user’s original promotion, and adding the default items from the newly selected promotion
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
In an environment with 8.1.1.7
1. Select an account
2. Go to Account Summary view
3. Highlight the promotion which will be upgraded
4. Select new promotion
EXPECTED BEHAVIOR
-----------------------
Action code for components which were already part of promotion 1 and do not have any difference in promotion 2, should have action code = -. They should not be deleted and re-added.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |