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Upgrade Promotion functionality incorrectly deletes and re-adds the line items (Doc ID 1509765.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel eConfigurator - Version SIA [21238] and later
Information in this document applies to any platform.
Checked for relevance on 13-03-2015


When upgrading from promotion 1 to promotion 2, existing products from promotion 1 which are also presented in promotion 2 are deleted and re-added.

Basically the configurator is deleting ALL components from the user’s original promotion, and adding the default items from the newly selected promotion

The issue can be reproduced at will with the following steps:

In an environment with
1. Select an account
2. Go to Account Summary view
3. Highlight the promotion which will be upgraded
4. Select new promotion

Action code for components which were already part of promotion 1 and do not have any difference in promotion 2, should have action code = -. They should not be deleted and re-added.


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