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Upgrade Promotion functionality incorrectly deletes and re-adds the line items (Doc ID 1509765.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel eConfigurator - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.
Checked for relevance on 13-03-2015

Symptoms

When upgrading from promotion 1 to promotion 2, existing products from promotion 1 which are also presented in promotion 2 are deleted and re-added.

Basically the configurator is deleting ALL components from the user’s original promotion, and adding the default items from the newly selected promotion

STEPS
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The issue can be reproduced at will with the following steps:

In an environment with 8.1.1.7
1. Select an account
2. Go to Account Summary view
3. Highlight the promotion which will be upgraded
4. Select new promotion

EXPECTED BEHAVIOR
-----------------------
Action code for components which were already part of promotion 1 and do not have any difference in promotion 2, should have action code = -. They should not be deleted and re-added.

Cause

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In this Document
Symptoms
Cause
Solution
References


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