Upgrade Promotion functionality incorrectly deletes and re-adds the line items
(Doc ID 1509765.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Siebel eConfigurator - Version 8.1.1.7 SIA [21238] and laterInformation in this document applies to any platform.
Checked for relevance on 13-03-2015
Symptoms
When upgrading from promotion 1 to promotion 2, existing products from promotion 1 which are also presented in promotion 2 are deleted and re-added.
Basically the configurator is deleting ALL components from the user’s original promotion, and adding the default items from the newly selected promotion
STEPS
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The issue can be reproduced at will with the following steps:
In an environment with 8.1.1.7
1. Select an account
2. Go to Account Summary view
3. Highlight the promotion which will be upgraded
4. Select new promotion
EXPECTED BEHAVIOR
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Action code for components which were already part of promotion 1 and do not have any difference in promotion 2, should have action code = -. They should not be deleted and re-added.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |
| This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review. |