My Oracle Support Banner

LOY Expiration engine does not work equally for redemption and cancellation (Doc ID 1510879.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Loyalty Engine - Version 8.1.1.7 SIA [21238] to 8.1.1.8 SIA [23012] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.7 SIA [21238] version, Loyalty

ACTUAL BEHAVIOR
---------------
When cancelling one redemption item that use one accrual item expiring in current date, but not in the current time, the "Accrual - Cancellation " is correct but the accrual item is created/set as expired.

EXPECTED BEHAVIOR
-----------------------
Some Airline companies, using Siebel Loyalty Application, expects to have the Accrual item available until the 00:00:00 of the current date, beeing available during all the Day.

And so the the redemption and cancellation engine process should be working equally to put the point back to normal, allowing the LOY member to use the point until the end of the current business day.


Steps:


1. Use an Accrual transaction where its accrual item will expire in the current date;
2. After that, create a new Redemption transaction and processed it;
3. In sequence, cancel the Redemption transaction, created by step "2". Notice that an "Expired" redemption item was created for the current accrual id.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.