NullPointer Error When Using Text Template for Siebel Emai Campaigns ln 8.0.0.X

(Doc ID 1510972.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Siebel Marketing Enterprise - Version 8.0.0.9[20433] and later
Information in this document applies to any platform.
**checked For Relevance 06/09/2016**

Symptoms

On : 8.0.0.9[20433] version, Siebel Marketing

Customer using EMS Version 2020

When attempting to launch email campaign the following error occurs - "Error invoking service 'Mktg List Export Service', method 'SendEmail' at step 'Send Email'.(SBL-BPR-00162) - Operation 'createMailing' of Web Service 'urn:xml-send-mailing.SendMailingService' at port 'SendMailing' failed with the following explanation: "java.lang.NullPointerException".(SBL-EAI-04308)".

ERROR
-----------------------
Error invoking service 'Mktg List Export Service', method 'SendEmail' at step 'Send Email'.(SBL-BPR-00162) - Operation 'createMailing' of Web Service 'urn:xml-send-mailing.SendMailingService' at port 'SendMailing' failed with the following explanation: "java.lang.NullPointerException".(SBL-EAI-04308).

Customer using EMS Version 2020

STEPS To Reproduce the Issue
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a campaign record and associate a an offer and treatment to the campaign.
2. At the treatment level save the template as Save as Text Template
3. Load and launch the campaign.
4. During the lunch process it errors out with the following error message "'Send Email'.(SBL-BPR-00162) - Operation 'createMailing' of Web Service 'urn:xml-send-mailing.SendMailingService' at port 'SendMailing' failed with the following explanation: "java.lang.NullPointerException".(SBL-EAI-04308)"

Due to this issue, users cannot Launch Campaigns.

Cause

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